Frequently Asked Questions (FAQ)
FAQ — Frequently Asked Questions
Frequently Asked Questions
Welcome to the Zaya Jewelry FAQ page. Below you will find answers to the most common questions about our products, orders, shipping, and policies. If your question is not listed here, please contact us at support@zayajewerly.com.
1. How can I place an order?
You can place an order directly on our website by selecting your desired products, adding them to the cart, and completing checkout with a valid payment method. Make sure all your details are accurate before submitting the order.
2. What payment methods do you accept?
We accept all major credit/debit cards processed via Shopify Payments. Payment details are handled securely by our payment processor. We do not store full payment information on our website.
3. How long does order processing take?
Orders are processed within up to 48 business hours after payment confirmation. Processing does not occur on weekends or public holidays.
4. What are the shipping times?
Once processed, orders are typically delivered within 5–9 business days, though some orders may arrive earlier. Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, customs, or weather.
5. Can I track my order?
Yes! After your order is shipped, you will receive a confirmation email with tracking details so you can monitor the delivery status.
6. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos. We will provide instructions to resolve the issue promptly.
7. What is your return and refund policy?
We accept returns within 14 days of delivery for eligible items in original, unused condition. Refunds will be processed back to the original payment method after the returned item is inspected. For full details, please see our Return & Refund Policy.
8. How do I contact customer support?
For any questions, concerns, or assistance, please contact us at:
📧 support@zayajewerly.com
Our support team typically responds within 24–48 business hours.